Upstream issue impacting NAB NPP Processing

Incident Report for Azupay

Resolved

NAB have resolved the issue that has been affecting Inbound and Outbound NPP payments.

NAB have advised that they have now issued an admi.016 (PA01) to reinstate their NPP services.

Incident Start Date/time: 23 Sept 2025 @ 11:00 AEST
Incident End Date/time: 23 Sept 2025 @ 15:02 AEST
Self-suspension Start Date/Time: 23 Sept 2025 @ 11:45 AEST
Self-suspension End Date/Time: 23 Sept 2025 @ 15:02 AEST

We recommend reviewing impacted transactions and reprocessing as appropriate.

Regards, the Azupay Team

Posted Sep 23, 2025 - 15:42 AEST

Identified

Notifying participant: NPPA
Institution experiencing difficulty: NAB

NAB is experiencing issues affecting Inbound and Outbound NPP Payments, and have self suspended from the NPP while they investigate the issue.

The issue is currently affecting approximately 100% of Inbound and Outbound NPP Payments to and from NAB banking customers.

NAB is currently working through resolution of the issue.

Incident Start Date/time: 23 Sept 2025 @ 11:00 AEST
Self-suspension Start Date/Time: 23 Sept 2025 @ 11:45 AEST

Impact
- End customers attempting to pay via NAB banking apps will be unable to make payments to PayIDs.
- Payments from your Azupay account to NAB PayIDs will fail and return a PA04 Error.

Posted Sep 23, 2025 - 14:55 AEST

This incident affected: External NPP Network.