Monitoring - We have identified a spike in failures of outbound payments impacting Bendigo Bank for their BSB range 633 stating at 20:45 and ongoing. The issue is isolated to this Bendigo Bank BSB range.

These transactions are being rejected with PA04.
We recommend re-attempting impacted transactions if they are in a FAILED status and need to be re-attempted after this issue notice is resolved.

We will provide updates as they become available to Azupay.

Oct 07, 2026 - 21:17 AEDT

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StatusPage updates keep you informed about important developments related to our services due to planned or unplanned events. We let you know if there's any known issue, what's causing it, and when we expect things to return to normal or when scheduled bank outages are planned for maintenance, we inform you in advance.

If you are encountering issues not documented here, please raise a service desk request by following this link: https://azupay.atlassian.net/servicedesk/customer/portal/3

api Operational
dashboard Operational
Inbound to azupay payment processing Operational
Outbound from azupay payment processing Operational
External NPP Network Operational
Service desk portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Oct 8, 2026

No incidents reported today.

Oct 7, 2026

Resolved - Westpac have confirmed this issue is resolved and have published the following guidance on impact windows:

Incident Start Date/time: 07 October 2026 @ 11:16 AEDT
Incident End Date/time: 07 October 2026 @ 11:33 AEDT
NPP Payment Self suspension Start Date/Time: 07 October 2026 @ 11:25 AEDT
NPP Payment Self-suspension end Date/Time: 07 October 2026 @ 11:33 AEDT

We are now resolving this issue. Information regarding the PA04 and AB01 error codes is avaialble from our developer documentation at https://developer.azupay.com.au/docs/making-payments#failure-reason-codes

*Reason* Code Description
*AB01* Clearing process aborted due to timeout. NPP Error. Client should retry for up to 8 hours before failing the payment and crediting the customers account.
*PA04* Participant Not Available. Receiving bank is experiences problems. Client should retry for up to 8 hours before failing the payment and crediting the customers account.

Oct 7, 15:26 AEDT
Monitoring - We have identified a spike in failures of outbound payments impacting a subset of transactions for several NPP participants stating at 11:17 and resolving at 11:47 AEST. The issue appears to be concentrated to Westpac based accounts.

These transactions are being rejected with PA04 or AB01 errors.
While the issue appears to have resolved, we recommend re-attempting impacted transactions if they are in a FAILED status and need to be re-attempted.

Oct 7, 11:56 AEDT

Oct 6, 2026

No incidents reported.

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

No incidents reported.

Sep 30, 2026

No incidents reported.

Sep 29, 2026

No incidents reported.

Sep 28, 2026

No incidents reported.

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

No incidents reported.

Sep 24, 2026

No incidents reported.