UPDATE: Payment processing issues to/from CBA accounts (incident number [AZ-19577] - [incident first 20th September 2026 @ 02:42 AEST])
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Monitoring - We believe the issue is now resolved and will continue closely monitoring the performance of the system.
If you are still encountering issues, please do reach out using our service desk: https://azupay.atlassian.net/servicedesk/customer/portal/3 including any pertinent information such as PayID's, bsb/account numbers, date/time stamps and amounts.
Please do subscribe to our status page for the latest and most accurate information.
We apologise for the inconvenience caused.
Sep 20, 2026 - 14:37 AEST
If you are still encountering issues, please do reach out using our service desk: https://azupay.atlassian.net/servicedesk/customer/portal/3 including any pertinent information such as PayID's, bsb/account numbers, date/time stamps and amounts.
Please do subscribe to our status page for the latest and most accurate information.
We apologise for the inconvenience caused.
Sep 20, 2026 - 14:37 AEST
Identified - Our analysis shows the following impacts:
This isn't a cyber incident.
Delays in processing:
* Outbound payments via api to CBA accounts
* Processing of inbound payments to PayID's from payer's CBA bank account
Our recommendations are as follows:
* Please inform your customers of delays where applicable.
Please do subscribe to our status page for the latest and most accurate information.
We apologise for the inconvenience caused.
Sep 20, 2026 - 12:49 AEST
This isn't a cyber incident.
Delays in processing:
* Outbound payments via api to CBA accounts
* Processing of inbound payments to PayID's from payer's CBA bank account
Our recommendations are as follows:
* Please inform your customers of delays where applicable.
Please do subscribe to our status page for the latest and most accurate information.
We apologise for the inconvenience caused.
Sep 20, 2026 - 12:49 AEST
About This Site
StatusPage updates keep you informed about important developments related to our services due to planned or unplanned events. We let you know if there's any known issue, what's causing it, and when we expect things to return to normal or when scheduled bank outages are planned for maintenance, we inform you in advance.
If you are encountering issues not documented here, please raise a service desk request by following this link: https://azupay.atlassian.net/servicedesk/customer/portal/3
api
Operational
dashboard
Operational
Inbound to azupay payment processing
Operational
Outbound from azupay payment processing
Operational
External NPP Network
Degraded Performance
Service desk portal
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.