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StatusPage updates keep you informed about important developments related to our services due to planned or unplanned events. We let you know if there's any known issue, what's causing it, and when we expect things to return to normal or when scheduled bank outages are planned for maintenance, we inform you in advance.

If you are encountering issues not documented here, please raise a service desk request by following this link: https://azupay.atlassian.net/servicedesk/customer/portal/3

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Nov 11, 2026

Upstream incident impacting Westpac and Bank of Melbourne NPP transactions
Resolved - Westpac have confirmed this issue is resolved as of 23:09 aest.

Failed payments can be reattempted.
Nov 11, 01:26 AEDT
Monitoring - We are continuing to monitor the outage and will provide updates as they are available.
Nov 10, 18:42 AEDT
Investigating - Westpac have notified NPP participants they are currently having an outage impacting NPP payments and have self suspended from the NPP network. Attempts to make payments to Westpac clients will result in errors, and attempted payments made prior to the self suspension during the incident window return a Pending status until Westpac has confirmed settlement of funds.

Incident Start Date/time: 10 NOV 2026 @ 15:48 AEDT
NPP Payment Self suspension Start Date/Time: 10 NOV 2026 @ 17:35 AEDT
NPP Payment Self-suspension end Date/Time: TBC

The issue remains ongoing, and outbound payments to Westpac and Bank of Melbourne BSB ranges will return errors until Westpac removes their self suspension.

Inbound payments from NPP payers based on Westpac accounts may also be delayed.

We recommended retrying outbound payments to Westpac participants once the upstream issue is resolved, and will provide updates as they are provided to us.
Nov 10, 18:42 AEDT

Nov 10, 2026

Nov 9, 2026

No incidents reported.

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

No incidents reported.

Nov 4, 2026

No incidents reported.

Nov 3, 2026

No incidents reported.

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

No incidents reported.

Oct 28, 2026

No incidents reported.

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