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StatusPage updates keep you informed about important developments related to our services due to planned or unplanned events. We let you know if there's any known issue, what's causing it, and when we expect things to return to normal or when scheduled bank outages are planned for maintenance, we inform you in advance.
If you are encountering issues not documented here, please raise a service desk request by following this link: https://azupay.atlassian.net/servicedesk/customer/portal/3
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Scheduled Maintenance
External NPP Participant Scheduled Maintenance – HSBC (HKBAAU2SXXX) Planned Maintenance| Sunday, 22 February 2026 | 2:00 am – 7:00 am AEDT Feb 22, 2026 02:00-07:00 AEDT
HSBC have advised they are implementing changes. The change window details are below.
• Change Start Date and Time: Sunday 22 February 2026 @ 2:00am AEDT
• Change End Date and Time: Sunday 22 February 2026 @ 7:00am AEDT
As a result of HSBC's planned activities, no outbound payments will be sent from the BIC HKBAAU2SXXX during the change window.
There will be no impacts to inbound payments sent to the BIC HKBAAU2SXXX during the change window.
Please note the above times are approximate and may vary if the planned activities are completed sooner or take longer than expected.
For any questions, please contact our service desk:
Portal: Azupay Service Desk
Email: support@azupay.atlassian.net
Regards,
The Azupay Team
Posted on Feb 17, 2026 - 13:45 AEDT
• Change Start Date and Time: Sunday 22 February 2026 @ 2:00am AEDT
• Change End Date and Time: Sunday 22 February 2026 @ 7:00am AEDT
As a result of HSBC's planned activities, no outbound payments will be sent from the BIC HKBAAU2SXXX during the change window.
There will be no impacts to inbound payments sent to the BIC HKBAAU2SXXX during the change window.
Please note the above times are approximate and may vary if the planned activities are completed sooner or take longer than expected.
For any questions, please contact our service desk:
Portal: Azupay Service Desk
Email: support@azupay.atlassian.net
Regards,
The Azupay Team
Posted on Feb 17, 2026 - 13:45 AEDT