All Systems Operational

About This Site

StatusPage updates keep you informed about important developments related to our services due to planned or unplanned events. We let you know if there's any known issue, what's causing it, and when we expect things to return to normal or when scheduled bank outages are planned for maintenance, we inform you in advance.

If you are encountering issues not documented here, please raise a service desk request by following this link: https://azupay.atlassian.net/servicedesk/customer/portal/3

Uptime over the past 90 days. View historical uptime.
api Operational
90 days ago
100.0 % uptime
Today
dashboard Operational
90 days ago
100.0 % uptime
Today
Inbound to azupay payment processing Operational
90 days ago
100.0 % uptime
Today
Outbound from azupay payment processing Operational
90 days ago
100.0 % uptime
Today
External NPP Network Operational
90 days ago
99.98 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 30, 2026

No incidents reported today.

May 29, 2026

No incidents reported.

May 28, 2026
Important! Short Notice | Scheduled Maintenance – Swift - NPP Addressing Service | 27 May 2026 | 10:00 pm – 00:30 am AEST
Completed - The scheduled maintenance has been completed.
May 28, 00:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 22:00 AEST
Scheduled - Our NPP banking partner has informed us that SWIFT are performing short notice required maintenance on the NPP Addressing Service Production environment at short notice, scheduled for tonight.

Swift will be performing required short notice scheduled maintenance on the NPP Addressing service today (27 May 2026) from 10:00pm to 0:30 am (Sydney Time).

Swift have advised during the above planned activity a small number of inflight transactions may be impacted. We will attempt to retry failed transactions on your behalf and no action should be required.

This will primarily impact PayID resolution during the window, and imapct is expected to be minimal due to retry mechanisms.

Impact:
• Brief, intermittent disruptions (under 60 seconds) may occur in NPP alias lookup and resolution.
• Azupay will queue and automatically reattempt affected transactions.
• This may cause a short delay (a few minutes) in transaction processing and webhook confirmations.
• No action is required from clients.

If you experience unexpected failures, please review the transaction and retry it after the maintenance window.

For any questions, please contact our service desk:

Portal: Azupay Service Desk

Email: support@azupay.atlassian.net

Regards,
The Azupay Team
May 27, 16:32 AEST
May 27, 2026
May 26, 2026

No incidents reported.

May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026

No incidents reported.

May 21, 2026
Scheduled Maintenance – NPP Banking Partner | Thursday, 21 May 2026, 2:00 am–6:00 am (Sydney Time) AEST
Completed - The scheduled maintenance has been completed.
May 21, 06:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 02:00 AEST
Scheduled - Our NPP banking partner will be performing scheduled maintenance on Thursday, 21 May 2026 from 2:00 am to 6:00 am (Sydney Time).

Impact

• Brief, intermittent disruptions (under 60 seconds) may occur in NPP payment processing.
• Azupay will queue and automatically reattempt affected transactions.
• This may cause a short delay (a few minutes) in transaction processing and webhook confirmations.
• No action is required from clients.

For any questions, please contact our service desk:

Portal: Azupay Service Desk

Email: support@azupay.atlassian.net

Regards,
The Azupay Team
May 19, 15:09 AEST
May 20, 2026

No incidents reported.

May 19, 2026

No incidents reported.

May 18, 2026

No incidents reported.

May 17, 2026
External NPP Participant Scheduled Maintenance – HSBC (HKBAAU2SXXX) Planned Maintenance | Sunday, 17 May 2026 | 03:00 AM - 08:00 AM AEST
Completed - The scheduled maintenance has been completed.
May 17, 08:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 03:00 AEST
Scheduled - HSBC (HKBAAU2SXXX) have advised they are implementing changes. The change window details are below.

• Change Start Date and Time: Sunday 17 May 2026 @ 3:00am AEST
• Change End Date and Time: Sunday 17 May 2026 @ 8:00am AEST

As a result of HSBC's planned activities, no outbound payments will be sent from the BIC HKBAAU2SXXX during the change window.

There will be no impacts to inbound payments sent to the BIC HKBAAU2SXXX during the change window.

Please note the above times are approximate and may vary if the planned activities are completed sooner or take longer than expected.

For any questions, please contact our service desk:

Portal: Azupay Service Desk

Email: support@azupay.atlassian.net

Regards,
The Azupay Team
External NPP Network
May 8, 16:36 AEST
May 16, 2026
External NPP Participant Scheduled Maintenance – HSBC (HKBAAU2SXXX) Planned Maintenance | Saturday, 16 May 2026 | 12:00 AM - 06:00 AM AEST
Completed - The scheduled maintenance has been completed.
May 16, 06:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 00:00 AEST
Scheduled - HSBC (HKBAAU2SXXX) have advised they are implementing changes. The change window details are below.

• Change Start Date and Time: Saturday 16 May 2026 @ 12:00am AEST
• Change End Date and Time: Saturday 16 May 2026 @ 6:00am AEST

As a result of HSBC's planned activities, no outbound payments will be sent from the BIC HKBAAU2SXXX during the change window.

There will be no impacts to inbound payments sent to the BIC HKBAAU2SXXX during the change window.

Please note the above times are approximate and may vary if the planned activities are completed sooner or take longer than expected.

For any questions, please contact our service desk:

Portal: Azupay Service Desk

Email: support@azupay.atlassian.net

Regards,
The Azupay Team
May 8, 16:31 AEST
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