All Systems Operational

About This Site

StatusPage updates keep you informed about important developments related to our services due to planned or unplanned events. We let you know if there's any known issue, what's causing it, and when we expect things to return to normal or when scheduled bank outages are planned for maintenance, we inform you in advance.

If you are encountering issues not documented here, please raise a service desk request by following this link: https://azupay.atlassian.net/servicedesk/customer/portal/3

Uptime over the past 90 days. View historical uptime.
api ? Operational
90 days ago
100.0 % uptime
Today
dashboard ? Operational
90 days ago
100.0 % uptime
Today
Inbound to azupay payment processing ? Operational
90 days ago
99.99 % uptime
Today
Outbound from azupay payment processing ? Operational
90 days ago
99.99 % uptime
Today
External NPP Network ? Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Apr 25, 2024

No incidents reported today.

Apr 24, 2024

No incidents reported.

Apr 23, 2024

No incidents reported.

Apr 22, 2024

No incidents reported.

Apr 21, 2024
PayID, PayTo and PayOut Scheduled Maintenance Notice affecting Bendigo Bank 21st April
Completed - The scheduled maintenance has been completed.
Apr 21, 06:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 00:00 AEST
Scheduled -

Notice


Bendigo Bank have advised that they will be implementing changes to their systems between 12:00am AEST Sunday 21st April 2024 and 6:00am AEST AEST Sunday 21st April 2024.

As a result of Bendigo Bank’s planned activities, no outbound payments will be sent from Bendigo Bank during the above mentioned change window.

All inbound payments to Bendigo Bank during this time will be processed as normal, however there may be delays in posting inbound payments to creditor accounts.

Please note the above times are approximate and may vary if Bendigo Bank’s activities are completed sooner or take longer than expected.

Impact



Outbound Payments
Any outbound payments made to the affected institute's accounts will be processed but may be delayed in crediting your customers accounts during this maintenance window.

Inbound Payments
Customers banking with Bendigo Bank will be unable to make payments to during this change window.

Change Window


Start: Sunday 21 April 2024 @ 12:00am AEST
End: Sunday 21 April 2024 @ 6:00am AEST
Apr 19, 10:18 AEST
PayID, PayTo and PayOut Scheduled Maintenance Notice affecting Westpac & St George 21st April
Completed - The scheduled maintenance has been completed.
Apr 21, 05:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 02:00 AEST
Update - As a clarification on this notification bulletin, St George subsidiaries Bank of Melbourne and Bank of South Australia will be included as affected institutes.

As a correction, a previous notification also included the 28th of April as an additional date for this maintenance period. Azupay can confirm this maintenance period is specifically for the 21st of April.
Apr 19, 10:07 AEST
Update - We will be undergoing scheduled maintenance during this time.
Apr 19, 09:55 AEST
Update -

Notice


Westpac & St George Bank have advised that they will be implementing changes to their systems between 2:00am AEST Sunday 21th April 2024 and 5:00am AEST AEST Sunday 21th April 2024.

During this window, Westpac will self suspend NPP network connectivity for a 3 hour outage window.
All NPP payments to and from Westpac accounts will be unavailable during this period.

Please note the above times may change if these planned activities are completed sooner or later than expected.

Impact



Outbound Payments
Any outbound payments made to the affected institute's accounts will fail during this period and will need to be-reattempted by your organisation after the maintenance window.

Inbound Payments
Any inbound payments made during this period (such as payment initiations) will not be successfully processed during the maintenance window and will be re-attempted after the maintenance window by Azupay, so expect a delay in payment processing.

Change Window


Start: Sunday 21 April 2024 @ 2:00am AEST
End: Sunday 21 April 2024 @ 5:00am AEST
Apr 19, 09:19 AEST
Scheduled -

Notice


Westpac & St George Bank have advised that they will be implementing changes to their systems between 2:00am AEST Sunday 21th April 2024 and 5:00am AEST AEST Sunday 21th April 2024.

During this window, Westpac will self suspend NPP network connectivity for a 3 hour outage window.
All NPP payments to and from Westpac accounts will be unavailable during this period.

Please note the above times may change if these planned activities are completed sooner or later than expected.

Impact



Outbound Payments
Any outbound payments made to the affected institute's accounts will fail during this period and will need to be-reattempted by your organisation after the maintenance window.

Inbound Payments
Any inbound payments made during this period (such as payment initiations) will not be successfully processed during the maintenance window and will be re-attempted after the maintenance window by Azupay, so expect a delay in payment processing.

Change Window


Start: Sunday 21 April 2024 @ 2:00am AEST
End: Sunday 21 April 2024 @ 5:00am AEST
Apr 16, 17:27 AEST
Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024
PayID, PayTo and PayOut Scheduled Maintenance Notice of Azupay Payment Service Provider.
Completed - The scheduled maintenance has been completed.
Apr 18, 06:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 02:00 AEST
Update -

Notice



We have been made aware that our payment service provider has scheduled maintenance activities that are likely to impact PayID, PayTo and PayOut on Thursday 18th April between 2:00 AM AEST and 2:45 AM AEST (Sydney Time) as part of a broader maintenance window between 2:00AM and 6:00AM.

During this period of time, all Azupay PayID, PayTo and PayOut transaction processing will be delayed.

Please see the impact analysis below for additional information.

Maintenance Window


Expected period of impact:
2:00am to 2:35am AEST.

Full Maintenance Window:
2:00am to 6:00am AEST.

Impact Analysis


Delay in notification and processing of settlements on both inbound and outbound payments during the maintenance period, and creation of Payment Agreements.

Azupay will gracefully re-attempt affected transactions on behalf of clients during this period, which will result in affected transactions being attempted once the maintenance window is complete. If you do encounter unexpected errors, please try again, if the issue persists please raise a support request through our service desk: https://azupay.atlassian.net/servicedesk/customer/portal/3

1. Delay in PayID registration and de-registration during maintenance period. This will affect PaymentRequest API calls.
2. Delay in PayTo payment agreement creation and payment Initiations during maintenance period. This will affect PaymentAgreement and PaymentInitiation API calls.
3. Delay in payments to customers. This will affect Payment API calls.
4. For further information, please contact our service desk.


Action Required


We advise customers to continue to process payments during this period and conduct their own internal impact analysis on scheduled tasks.
Apr 17, 10:06 AEST
Update - We will be undergoing scheduled maintenance during this time.
Apr 17, 10:03 AEST
Scheduled -

Notice


We have been made aware that our payment service provider has scheduled maintenance activities that are likely to impact PayID, PayTo and PayOut on Thursday 18th April between 2:00 AM AEST and 2:45 AM AEST (Sydney Time) as part of a broader maintenance window between 2:00AM and 6:00AM.

During this period of time, all Azupay PayID, PayTo and PayOut transaction processing will be delayed.

Please see the impact analysis below for additional information.

Maintenance Window


Expected period of impact:
2:00am to 2:35am AEST.

Full Maintenance Window:
2:00am to 6:00am AEST.

Impact Analysis


Delay in notification and processing of settlements on both inbound and outbound payments during the maintenance period, and creation of Payment Agreements.

Azupay will gracefully re-attempt affected transactions on behalf of clients during this period, which will result in affected transactions being attempted once the maintenance window is complete. If you do encounter unexpected errors, please try again, if the issue persists please raise a support request through our service desk: https://azupay.atlassian.net/servicedesk/customer/portal/3

1. Delay in PayID registration and de-registration during maintenance period. This will affect PaymentRequest API calls.
2. Delay in PayTo payment agreement creation and payment Initiations during maintenance period. This will affect PaymentAgreement and PaymentInitiation API calls.
3. Delay in payments to customers. This will affect Payment API calls.
4. For further information, please contact our service desk.


Action Required


We advise customers to continue to process payments during this period and conduct their own internal impact analysis on scheduled tasks.
Apr 16, 17:49 AEST
Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

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