All Systems Operational

About This Site

StatusPage updates keep you informed about important developments related to our services due to planned or unplanned events. We let you know if there's any known issue, what's causing it, and when we expect things to return to normal or when scheduled bank outages are planned for maintenance, we inform you in advance.

If you are encountering issues not documented here, please raise a service desk request by following this link: https://azupay.atlassian.net/servicedesk/customer/portal/3

Uptime over the past 90 days. View historical uptime.
api Operational
90 days ago
100.0 % uptime
Today
dashboard Operational
90 days ago
100.0 % uptime
Today
Inbound to azupay payment processing Operational
90 days ago
99.93 % uptime
Today
Outbound from azupay payment processing Operational
90 days ago
99.93 % uptime
Today
External NPP Network Operational
90 days ago
100.0 % uptime
Today
Service desk portal Operational
90 days ago
99.96 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 9, 2026

No incidents reported today.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

Scheduled Maintenance – NPP Banking Partner | Thursday, 03 September 2026, 2:00 am–6:00 am (AEST)
Completed - The scheduled maintenance has been completed.
Sep 3, 06:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 02:00 AEST
Scheduled - Our NPP banking partner will be performing scheduled maintenance on Thursday, 03 September 2026, 2:00 am–6:00 am (Sydney Time) .

Impact:
• Brief, intermittent disruptions (under 60 seconds) may occur in NPP payment processing.
• Azupay will queue and automatically reattempt affected transactions.
• This may cause a short delay (a few minutes) in transaction processing and webhook confirmations.
• No action is required from clients.

For any questions, please contact our service desk:

Portal: Azupay Service Desk

Email: support@azupay.atlassian.net

Regards,
The Azupay Team
Aug 28, 16:01 AEST

Sep 2, 2026

No incidents reported.

Sep 1, 2026

No incidents reported.

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

Atlassian outage impacting service desk availability | Guidance on alternate contact channel for urgent support
Resolved - We are now resolving this incident, as Atlassian have confirmed full incident recovery.
Aug 27, 16:26 AEST
Monitoring - Atlassian have identified a potential fix and are rolling it out to impacted regions.

We have now regained access to service desk functionality. We will continue to monitor until formal incident resolution is provided by Atlassian.
Aug 27, 14:48 AEST
Investigating - Azupay's service desk is currently being impacted by at Atlassian outage for JIRA and Confluence products, impacting Azupay's ability to view service desk requests. We have raised a support request with Atlassian to investigate the issue, and monitoring indicates it may be a wide spread issue for Atlassian customers as noted at https://status.atlassian.com/

If you require any urgent support, please instead email support@azupay.com.au while this incident is occurring as an alternate support channel.
Aug 27, 14:27 AEST
INCIDENT NOTICE: NPP outage impacting Payment processing and PayID Alias services - incident first identified 3:04 PM AEST
Resolved - Monitoring indicates services are stable and have not had any reoccurance of issues. We are now resolving this incident.

Post the issue, we have redriven a small percentage of transactions that were been impacted by this outage and that failed to successfully process.

- A small amount of outbound payments may have been delayed in settlement and have been redriven and should now be settled. These will have shown a PENDING Status, and should now progress to a terminal status of SETTLED.
- A small amount of PayID registrations for Payment Requests may have been delayed, which may have impacted the ability of customers to make payments to associated PayIDs tied to the Payment Request. These will have shown a WAITING status but may have been unresolvable in customer's banking interfaces. These should now be available to receive payments.

Post incident monitoring indicates the degradation in services was from 3:04 PM AEST to 3:27 PM AEST.

We are requesting additional information regarding the cause of the outage.
Aug 27, 16:26 AEST
Monitoring - A fix has been implemented as of 3:23 PM AEST by our banking partner and we are observing that errors are no longer occuring and latency has returned to expected levels.

We will continue to monitor traffic.
Aug 27, 15:37 AEST
Identified - We are currently experiencing high error rates and latency impacting NPP traffic via our Banking Partner.

Our analysis shows the following impacts

Elevated number of errors:
* PayID Registrations via PaymentRequest API

Delays in processing:
* Outbound payments via api
* Creation/Update of PayID's via api
* Processing of inbound payments to PayID's from payer's bank
* PayTo payment agreement creation
* PayTo payment initiations

We have escalated the incident to our banking partner and are conducting a more detailed impact analysis.

Our recommendations are as follows:

* Please inform your customers of delays where applicable.

Please do subscribe to our status page for the latest and most accurate information.

We apologise for the inconvenience caused.
Aug 27, 15:22 AEST

Aug 26, 2026

No incidents reported.

Incident History Powered by Atlassian Statuspage