All Systems Operational

About This Site

StatusPage updates keep you informed about important developments related to our services due to planned or unplanned events. We let you know if there's any known issue, what's causing it, and when we expect things to return to normal or when scheduled bank outages are planned for maintenance, we inform you in advance.

If you are encountering issues not documented here, please raise a service desk request by following this link: https://azupay.atlassian.net/servicedesk/customer/portal/3

Uptime over the past 90 days. View historical uptime.
api Operational
90 days ago
100.0 % uptime
Today
dashboard Operational
90 days ago
100.0 % uptime
Today
Inbound to azupay payment processing Operational
90 days ago
100.0 % uptime
Today
Outbound from azupay payment processing Operational
90 days ago
100.0 % uptime
Today
External NPP Network Operational
90 days ago
99.98 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

External NPP Participant Scheduled Maintenance – HSBC (HKBAAU2SXXX) Planned Maintenance | Sunday, 17 May 2026 | 03:00 AM - 08:00 AM AEST May 17, 2026 03:00-08:00 AEST

HSBC (HKBAAU2SXXX) have advised they are implementing changes. The change window details are below.

• Change Start Date and Time: Sunday 17 May 2026 @ 3:00am AEST
• Change End Date and Time: Sunday 17 May 2026 @ 8:00am AEST

As a result of HSBC's planned activities, no outbound payments will be sent from the BIC HKBAAU2SXXX during the change window.

There will be no impacts to inbound payments sent to the BIC HKBAAU2SXXX during the change window.

Please note the above times are approximate and may vary if the planned activities are completed sooner or take longer than expected.

For any questions, please contact our service desk:

Portal: Azupay Service Desk

Email: support@azupay.atlassian.net

Regards,
The Azupay Team
External NPP Network
Posted on May 08, 2026 - 16:36 AEST
May 16, 2026
External NPP Participant Scheduled Maintenance – HSBC (HKBAAU2SXXX) Planned Maintenance | Saturday, 16 May 2026 | 12:00 AM - 06:00 AM AEST
Completed - The scheduled maintenance has been completed.
May 16, 06:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 00:00 AEST
Scheduled - HSBC (HKBAAU2SXXX) have advised they are implementing changes. The change window details are below.

• Change Start Date and Time: Saturday 16 May 2026 @ 12:00am AEST
• Change End Date and Time: Saturday 16 May 2026 @ 6:00am AEST

As a result of HSBC's planned activities, no outbound payments will be sent from the BIC HKBAAU2SXXX during the change window.

There will be no impacts to inbound payments sent to the BIC HKBAAU2SXXX during the change window.

Please note the above times are approximate and may vary if the planned activities are completed sooner or take longer than expected.

For any questions, please contact our service desk:

Portal: Azupay Service Desk

Email: support@azupay.atlassian.net

Regards,
The Azupay Team
May 8, 16:31 AEST
May 15, 2026

No incidents reported.

May 14, 2026

No incidents reported.

May 13, 2026
External NPP Participant Scheduled Maintenance – Westpac (WPACAU3SXXX) - Planned Maintenance | Wednesday, 13 May 2026 | 07:00 AM - 02:20 PM AEST
Completed - The scheduled maintenance has been completed.
May 13, 14:20 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 07:00 AEST
Scheduled - Westpac (WPACAU3SXXX) have advised they are implementing changes. The change window details are below.

• Change Start Date and Time: Wednesday 13 May 2026 @ 07:00 AM AEST
• Change End Date and Time: Wednesday 13 May 2026 @ 2:20 PM AEST

As a result of Westpac's planned activities, no outbound payments will be sent from the BIC WPACAU3SXXX during the change window.

CoP services for the BIC WPACAU3SXXX will be unaffected by this change.

Additionally, the Westpac BICs WPACAU2SXXX and WPACAU2SSTG will be unaffected by this change.

Please note the above times are approximate and may vary if the planned activities are completed sooner or take longer than expected.

For any questions, please contact our service desk:

Portal: Azupay Service Desk

Email: support@azupay.atlassian.net

Regards,
The Azupay Team
May 8, 16:43 AEST
May 12, 2026

No incidents reported.

May 11, 2026

No incidents reported.

May 10, 2026
External NPP Participant Scheduled Maintenance – Citi (CITIAU2XRTG) - Planned Maintenance | Sunday, 10 May 2026 | 02:00 AM - 08:00 AM AEST
Completed - The scheduled maintenance has been completed.
May 10, 08:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 02:00 AEST
Scheduled - Citi (CITIAU2XRTG) have advised they are implementing changes. The change window details are below.

• Change Start Date and Time: Sunday 10 May 2026 @ 02:00 AM AEST
• Change End Date and Time: Sunday 10 May 2026 @ 08:00am AEST

As a result of Citi Bank's planned activities, no outbound payments will be sent from the BIC CITIAU2XRTG during the change window.

There will be no impacts to inbound payments sent to the BIC CITIAU2XRTG during the change window.

Please note the above times are approximate and may vary if the planned activities are completed sooner or take longer than expected.

For any questions, please contact our service desk:

Portal: Azupay Service Desk

Email: support@azupay.atlassian.net

Regards,
The Azupay Team
May 8, 16:09 AEST
External NPP Participant Scheduled Maintenance – Bendigo Bank (BENDAU3BXXX) - Planned Maintenance | Sunday, 10 May 2026 | 12:00 AM - 06:00 AM AEST
Completed - The scheduled maintenance has been completed.
May 10, 06:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 00:00 AEST
Scheduled - Bendigo Bank (BENDAU3BXXX) have advised they are implementing changes. The change window details are below.

• Change Start Date and Time: Sunday 10 May 2026 @ 12:00 AM AEST
• Change End Date and Time: Sunday 10 May 2026 @ 6:00am AEST

As a result of Bendigo Bank's planned activities, no outbound payments will be sent from the BIC BENDAU3BXXX during the change window.

There will be no impacts to inbound payments sent to the BIC BENDAU3BXXX during the change window, however there will be delays in posting inbound payments to creditor accounts.

Please note the above times are approximate and may vary if the planned activities are completed sooner or take longer than expected.

For any questions, please contact our service desk:

Portal: Azupay Service Desk

Email: support@azupay.atlassian.net

Regards,
The Azupay Team
May 8, 16:02 AEST
May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.

May 7, 2026

No incidents reported.

May 6, 2026
[High Impact Maintenace] NPP Network Planned Maintenance Notification - Addressing Service Outage (Impacting PayID registrations and lookups) [Wednesday, 6th May, 2026, 1:30am to 6:00am AEST]
Completed - The scheduled maintenance has been completed.
May 6, 06:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 01:30 AEST
Update - Update on Business Impact Assessment:

As an update to this maintenance, Azupay will pause PayID registration events during the maintenance window. Once the maintenance is complete, we will process these registration events.

What can you expect from our APIs?

Payment Requests (Receive Inbound Payments via PayID)
During this maintenance window, you can submit PaymentRequests to our platform and they will be processed successfully, however PayID registration will be delayed. As this maintenance impacts the whole NPP network, it is expected that your end customer's banking app will not allow PayID lookup during this period either. We will process these delayed PayIDs immediately after the maintenance window.

Payments (Send outbound Payments)
Payments to PayID based recipients will error and return a failure code. If you make outbound payments during this window via a batch process, you may wish to delay until after the maintenance bulletin. Failed payments should be reviewed and re-attempted if appropriate.

Payment Agreements & Payment Initiations (Collect payments via PayTo)
Payment Agreement resolution to PayIDs will fail and payment initiations against PayID addressed based agreements are expected to fail. We recommend deferring creation of agreements and payment initiations until after the maintenance window.
May 4, 15:33 AEST
Scheduled - IMPORTANT: HIGH IMPACT MAINTENANCE

We have been informed this afternoon that Swift is performing maintenance on the NPPA network, and the addressing service used to create, update, search and delete PayIDs will be offline during this window. The outage window is expected to be 2:00-2:30 AM AEST on Wednesday, 6th May. This maintenance is upstream of Azupay, and will be affecting all NPP participants and banks.

This will impact your use of Azupay's products and services during this window. PayID lookup resolutions will fail, and PayID registrations will be unavailable.

Expected Impact per product:
- PaymentRequests (PayID) - Registrations of PaymentRequests will fail, and end customers will be unable to make payments to PayIDs as lookups will fail in their banking apps.
- PaymentAgreements (PayTo)- Agreement attempts to PayIDs will fail to resolve the PayIDs and will fail.
Payments)
- Payments (PayID) - Outbound Payments to PayIDs will fail, as the PayID will be unresolvable.

Azupay is conducting an impact analysis and will provide further guidance on recommendations for clients during this maintenance window by mid next week, and what behaviour you can expect from our APIs during the outage window.

If you have any questions, please raise a support request via our Service Desk at the following link: https://azupay.atlassian.net/servicedesk/customer/portal/3

Additional information on change window:

Swift have advised they need to undertake maintenance on the Addressing Service which will require suspension of the Addressing Service for up to 30 minutes in PROD. The change window details are below.

Change Start Date and Time: 6 May 2026 @ 01:30 AEST
Change End Date and Time: 6 May 2026 @ 06:00 AEST

As part of this change, the Production NPP Addressing Service will be suspended, for approximately 30 minutes.

The outage window is noted below.

Suspension Commencement: 6 May 2026 @ 02:00 AEST
Suspension Completion: 6 May 2026 @ 02:30 AEST
Apr 24, 17:13 AEST
May 5, 2026

No incidents reported.

May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

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