All Systems Operational

About This Site

StatusPage updates keep you informed about important developments related to our services due to planned or unplanned events. We let you know if there's any known issue, what's causing it, and when we expect things to return to normal or when scheduled bank outages are planned for maintenance, we inform you in advance.

If you are encountering issues not documented here, please raise a service desk request by following this link: https://azupay.atlassian.net/servicedesk/customer/portal/3

Uptime over the past 90 days. View historical uptime.
api ? Operational
90 days ago
100.0 % uptime
Today
dashboard ? Operational
90 days ago
100.0 % uptime
Today
Inbound to azupay payment processing ? Operational
90 days ago
100.0 % uptime
Today
Outbound from azupay payment processing ? Operational
90 days ago
100.0 % uptime
Today
External NPP Network ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024
NEW: Payment processing issues (incident number [AZ-3561] - [incident first identified 19/07/2024-15:50 in AEST])
Resolved - The issue has now been resolved and all services are operating as expected. The root cause of the problem is still being investigated by the downstream service provider.

If you are still encountering issues, please do reach out using our service desk: https://azupay.atlassian.net/servicedesk/customer/portal/3 including any pertinent information such as PayID's, bsb/account numbers, date/time stamps and amounts.

Please do subscribe to our status page for the latest and most accurate information.

We apologise for the inconvenience caused.
Jul 19, 20:51 AEST
Monitoring - We believe the issue is now resolved and will continue closely monitoring the performance of the system.

If you are still encountering issues, please do reach out using our service desk: https://azupay.atlassian.net/servicedesk/customer/portal/3 including any pertinent information such as PayID's, bsb/account numbers, date/time stamps and amounts.

Please do subscribe to our status page for the latest and most accurate information.

We apologise for the inconvenience caused.
Jul 19, 18:04 AEST
Investigating - We are aware of industry wide issues with looking up PayIDs in customer's online banking systems. We are currently investigating the impact and will provide a detailed update as soon as one becomes available.

Please do subscribe to our status page for the latest and most accurate information.

We apologise for the inconvenience caused.
Jul 19, 17:07 AEST
Jul 18, 2024
Scheduled Maintenance of our NPP banking Partner
Completed - The scheduled maintenance has been completed.
Jul 18, 06:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 02:00 AEST
Scheduled - Our NPP banking partner will be conducting scheduled maintenance on Thursday, 18 July 2024 from
2:00 am to 6:00 am (Sydney Time).

Impact:
During this maintenance window, there may less than a 3 minute interruption expected to NPP payments processing during the following windows:
2-3 mins between 02:15 AM - 02:30 AM
2-3 mins between 05:30 AM - 05:45 AM

Azupay will gracefully queue and re-attempt affected transactions on behalf of clients during this period , which could result in a slight delay of a few minutes for affected transactions and a delay on webhook confirmations of transactions. No action is required.

If you have any questions, please reach our via our service desk at https://azupay.atlassian.net/servicedesk/customer/portal/3 or support@azupay.atlassian.net

Regards, the Azupay team
Jul 15, 09:33 AEST
Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

← Incident History Powered by Atlassian Statuspage