We believe the issue is now resolved and will continue closely monitoring the performance of the system. We will retain the "Under Maintenance" status of the External NPP Network component until the scheduled end time of 06:00AM Sydney time.
If you are still encountering issues, please do reach out using our service desk: https://azupay.atlassian.net/servicedesk/customer/portal/3 including any pertinent information such as PayID's, bsb/account numbers, date/time stamps and amounts.
Please do subscribe to our status page for the latest and most accurate information.
We apologise for the inconvenience caused.
Posted Jun 06, 2024 - 04:48 AEST
Update
Our analysis shows the following impacts:
This isn't a cyber incident.
Elevated number of errors: * PayID enquiry * Outbound payments via api
Delays in processing: * Creation of PayID's via api
Our recommendations are as follows:
* Please inform your customers of delays where applicable.
Please do subscribe to our status page for the latest and most accurate information.
We apologise for the inconvenience caused.
Posted Jun 06, 2024 - 04:33 AEST
Update
We are aware of issues in processing payments. We are currently investigating the impact and will provide a detailed update as soon as one becomes available.
Please do subscribe to our status page for the latest and most accurate information.
We apologise for the inconvenience caused.
Posted Jun 06, 2024 - 04:00 AEST
Update
We are aware of issues in processing payments. We are currently investigating the impact and will provide a detailed update as soon as one becomes available.
Please do subscribe to our status page for the latest and most accurate information.
We apologise for the inconvenience caused.
Posted Jun 06, 2024 - 03:59 AEST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jun 06, 2024 - 02:00 AEST
Scheduled
Our NPP banking partner will be conducting scheduled maintenance on Thursday, 06 June 2024 from 2:00 am to 6:00 am (Sydney Time).
Impact: During this maintenance window, there may less than a 1 minute interruption expected to NPP payments processing.
Azupay will gracefully queue and re-attempt affected transactions on behalf of clients during this period , which could result in a slight delay of a few minutes for affected transactions and a delay on webhook confirmations of transactions. No action is required.