Client Post Incident Advice
The incident we experienced last night impacted the PayID registration process for our paymentRequest product between 7pm and 9pm AEST, and some PayID registrations during this incident were delayed.
If you use our paymentRequest product and have a client who pays you via a payID, they may have been unable to complete a payment successfully against the PayID during this period.
Azupay successfully registered all PayIDs by 10PM AEST after the incident window, with the majority of impacted paymentRequests being registered by 9:20PM AEST.
You may need to contact customers who attempted payments during this period and request they re-attempt the payment if the paymentRequest is still in a WAITING status and you are expecting they should have paid by now.
As the PayIDs were not registered, the customer would have not been able to successfully look up the PayID in their banking portal, and no payment would have been attempted.
You should contact impacted clients, let them know the PayID is now available for payment, and they should re-attempt it.
If end customers have any issues making payment to the registered PayID, please raise a request with our service desk at https://azupay.atlassian.net/servicedesk/customer/portal/3 for support.
Additional information on the root cause is still pending.