[High Impact Maintenace] NPP Network Planned Maintenance Notification - Addressing Service Outage (Impacting PayID registrations and lookups) [Wednesday, 6th May, 2026, 1:30am to 6:00am AEST]

Scheduled Maintenance Report for Azupay

Completed

The scheduled maintenance has been completed.

Posted May 06, 2026 - 06:00 AEST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted May 06, 2026 - 01:30 AEST

Update

Update on Business Impact Assessment:

As an update to this maintenance, Azupay will pause PayID registration events during the maintenance window. Once the maintenance is complete, we will process these registration events.

What can you expect from our APIs?

Payment Requests (Receive Inbound Payments via PayID)
During this maintenance window, you can submit PaymentRequests to our platform and they will be processed successfully, however PayID registration will be delayed. As this maintenance impacts the whole NPP network, it is expected that your end customer's banking app will not allow PayID lookup during this period either. We will process these delayed PayIDs immediately after the maintenance window.

Payments (Send outbound Payments)
Payments to PayID based recipients will error and return a failure code. If you make outbound payments during this window via a batch process, you may wish to delay until after the maintenance bulletin. Failed payments should be reviewed and re-attempted if appropriate.

Payment Agreements & Payment Initiations (Collect payments via PayTo)
Payment Agreement resolution to PayIDs will fail and payment initiations against PayID addressed based agreements are expected to fail. We recommend deferring creation of agreements and payment initiations until after the maintenance window.

Posted May 04, 2026 - 15:33 AEST

Scheduled

IMPORTANT: HIGH IMPACT MAINTENANCE

We have been informed this afternoon that Swift is performing maintenance on the NPPA network, and the addressing service used to create, update, search and delete PayIDs will be offline during this window. The outage window is expected to be 2:00-2:30 AM AEST on Wednesday, 6th May. This maintenance is upstream of Azupay, and will be affecting all NPP participants and banks.

This will impact your use of Azupay's products and services during this window. PayID lookup resolutions will fail, and PayID registrations will be unavailable.

Expected Impact per product:
- PaymentRequests (PayID) - Registrations of PaymentRequests will fail, and end customers will be unable to make payments to PayIDs as lookups will fail in their banking apps.
- PaymentAgreements (PayTo)- Agreement attempts to PayIDs will fail to resolve the PayIDs and will fail.
Payments)
- Payments (PayID) - Outbound Payments to PayIDs will fail, as the PayID will be unresolvable.

Azupay is conducting an impact analysis and will provide further guidance on recommendations for clients during this maintenance window by mid next week, and what behaviour you can expect from our APIs during the outage window.

If you have any questions, please raise a support request via our Service Desk at the following link: https://azupay.atlassian.net/servicedesk/customer/portal/3

Additional information on change window:

Swift have advised they need to undertake maintenance on the Addressing Service which will require suspension of the Addressing Service for up to 30 minutes in PROD. The change window details are below.

Change Start Date and Time: 6 May 2026 @ 01:30 AEST
Change End Date and Time: 6 May 2026 @ 06:00 AEST

As part of this change, the Production NPP Addressing Service will be suspended, for approximately 30 minutes.

The outage window is noted below.

Suspension Commencement: 6 May 2026 @ 02:00 AEST
Suspension Completion: 6 May 2026 @ 02:30 AEST

Posted Apr 24, 2026 - 17:13 AEST

This scheduled maintenance affected: api, Inbound to azupay payment processing, Outbound from azupay payment processing, and External NPP Network.