Upstream incident impacting ANZ NPP transactions

Incident Report for Azupay

Resolved

Incident has been resolved.

Incident Start Date/time: 23 Jan 2026 - 9:40 AM AEDT
Incident End Date/time: 23 Jan 2026 - 11:05 AM AEDT
Posted Jan 23, 2026 - 13:29 AEDT

Update

The incident has been confirmed as resolved by ANZ.
We will monitor and resolve if no further updates are provided in the next few hours.
Posted Jan 23, 2026 - 12:18 AEDT

Update

We are continuing to monitor for any further issues.
Posted Jan 23, 2026 - 11:34 AEDT

Monitoring

Our banking partner has confirmed that the ANZ bank outage has been resolved now.
Azupay is currently monitoring the situation.
Posted Jan 23, 2026 - 11:33 AEDT

Investigating

Azupay has identified that ANZ (ANZBAU3LXXX) is currently experiencing an incident impacting Outbound NPP Payments, and are investigating if inbound transactions are also impacted.

Clients making outbound payments that are impacted will have recieved PA04 and AB01 error codes, and the payment will be in a FAILED status. Clients should review if they should re-attempt these transactions.

Incident Start Date/time: 23 Jan 2026 - 9:40 AM AEDT
Incident End Date/time: TBD
A further update will be provided when more information is available.
Posted Jan 23, 2026 - 11:19 AEDT
This incident affected: External NPP Network.