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About This Site

StatusPage updates keep you informed about important developments related to our services due to planned or unplanned events. We let you know if there's any known issue, what's causing it, and when we expect things to return to normal or when scheduled bank outages are planned for maintenance, we inform you in advance.

If you are encountering issues not documented here, please raise a service desk request by following this link: https://azupay.atlassian.net/servicedesk/customer/portal/3

Uptime over the past 90 days. View historical uptime.
api ? Operational
90 days ago
100.0 % uptime
Today
dashboard ? Operational
90 days ago
100.0 % uptime
Today
Inbound to azupay payment processing ? Operational
90 days ago
100.0 % uptime
Today
Outbound from azupay payment processing ? Operational
90 days ago
100.0 % uptime
Today
External NPP Network ? Operational
90 days ago
99.98 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Maintenance – NPP Banking Partner | 23 October 2025, 2:00 am – 6:00 am AEST Oct 23, 2025 02:00-06:00 AEDT

Our NPP banking partner will be performing scheduled maintenance on 23 October from 2:00 am to 6:00 am (Sydney Time).

Impact:
• Brief, intermittent disruptions (under 60 seconds) may occur in NPP payment processing.
• Azupay will queue and automatically reattempt affected transactions.
• This may cause a short delay (a few minutes) in transaction processing and webhook confirmations.
• No action is required from clients.

For any questions, please contact our service desk:

Portal: Azupay Service Desk

Email: support@azupay.atlassian.net

Regards,
The Azupay Team
Posted on Oct 15, 2025 - 11:37 AEDT
Oct 22, 2025

No incidents reported today.

Oct 21, 2025

No incidents reported.

Oct 20, 2025

No incidents reported.

Oct 19, 2025
NPP Service Notification NPPA Planned Maintenance Notification - HSBC (HKBAAU2SXXX) - 19 October 2025 (Outbound Payments from HSBC)
Completed - The scheduled maintenance has been completed.
Oct 19, 08:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 00:00 AEDT
Scheduled - HSBC have advised they are implementing changes. The change window details are below.

• Change Start Date and Time: Sunday 19 October 2025 @ 12:00am AEDT
• Change End Date and Time: Sunday 19 October 2025 @ 8:00am AEDT

As a result of HSBC's planned activities, a reduced volume of outbound payments will be sent from the BIC HKBAAU2SXXX between 12:00am AEDT and 8:00am AEDT on Sunday 19 October 2025. (HSBC customers paying o to PaymentRequests)

There will be no impacts to inbound payments sent to the BIC HKBAAU2SXXX during the change window.

Commencement: Sunday 19 October 2025 @ 12:00am

Completion: Sunday 19 October 2025 @ 8am AEDT

Please note the above times are approximate and may vary if HSBC's activities are completed sooner or take longer than expected.

Please ensure your 24x7 Operations and Customer Support teams are aware of HSBC's planned activities on Sunday 19 October 2025.
Oct 14, 17:35 AEDT
Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.

Oct 15, 2025
Incident NPP Platform experiencing PayID registration issue. 15th October 2025 - 4:47 PM AEDT
Resolved - This incident has been confirmed resolved. We have been monitoring our systems and no ongoing issues have been observed.
Oct 15, 20:14 AEDT
Monitoring - We believe the issue has now been resolved, and PayIDs are once again being registered within expected response times. The backlog of queued PayID creations has been cleared, and our systems are operating normally.

We will continue to closely monitor system performance during the evening.

Please do subscribe to our status page for the latest and most accurate information.

We apologise for the inconvenience caused.
Oct 15, 18:06 AEDT
Update - We are currently aware of intermittent issues affecting the creation and updating of PayIDs due to a downstream provider outage.

Clients creating new PayIDs for inbound payments may experience delays in PayID registration. Customers attempting to make payments to these new PayIDs via their online banking may also encounter lookup failures. This is an industry-wide outage impacting all participants.

Outbound payments using BSB and account numbers remain unaffected. However, outbound payments to PayIDs may experience intermittent failures during this period.

We apologise for the inconvenience caused.
Oct 15, 17:32 AEDT
Investigating - We are aware of issues in Registering and Updating PayIDs.

The Inbound and Outbound payments are not affected.

We are currently investigating the impact and will provide a detailed update as soon as one becomes available.

Please do subscribe to our status page for the latest and most accurate information.

We apologies for the inconvenience caused.
Oct 15, 16:56 AEDT
NPPA Planned Maintenance Notification - Bendigo Bank (BENDAUBXXX & BENDAU3B001) - 14 October 2025 (PayTo Initations and Payments from Bendigo Bank)
Completed - The scheduled maintenance has been completed.
Oct 15, 05:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 22:00 AEDT
Scheduled - Notifying participant: NPPA
Institution experiencing difficulty: Bendigo Bank

Upcoming scheduled maintenance notice

Bendigo Bank have advised they are implementing changes tonight. The change window details are below.

• Change Start Date and Time: Tuesday 14 October 2025 @ 10:00pm AEDT
• Change End Date and Time: Wednesday 15 October 2025 @ 5:30am AEDT

As part of these changes, an outage to Inbound Payment Initiation Messages (PayTo Initiations) is required for 7 hours and 30 minutes (This will affect payment initiations via the Azupay PayTo Product against agreements held with Bendigo Bank customers).

Commencement: Tuesday 14 October 2025 @ 10:00pm AEDT

Completion: Wednesday 15 October 2025 @ 5:30am AEDT

In addition to the above, there will be a reduced volume of outbound payments sent from the BICs BENDAUBXXX & BENDAU3B001 during the change window.

There will be no impact to inbound payments sent to the BICs BENDAUBXXX & BENDAU3B001 during the change window. (Payments from you via Azupay to Bendigo Bank end customers)

Please note the above times may change if these planned activities are completed sooner or later than expected.

Please ensure your Operations and Customer Support teams are aware of these planned activities on Tuesday 14 October 2025 and Wednesday 15 October 2025.
Oct 14, 17:31 AEDT
Oct 14, 2025
Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025

No incidents reported.

Oct 9, 2025
Scheduled Maintenance – NPP Banking Partner | Thursday, 09 October 2025, | 2:00 am – 6:00 am AEST
Completed - The scheduled maintenance has been completed.
Oct 9, 06:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 02:00 AEDT
Scheduled - Our NPP banking partner will be performing scheduled maintenance on Thursday, 09 October 2025 from 2:00 am to 6:00 am (Sydney Time).

Impact:
• Brief, intermittent disruptions (under 60 seconds) may occur in NPP payment processing.
• Azupay will queue and automatically reattempt affected transactions.
• This may cause a short delay (a few minutes) in transaction processing and webhook confirmations.
• No action is required from clients.

For any questions, please contact our service desk:

Portal: Azupay Service Desk

Email: support@azupay.atlassian.net

Regards,
The Azupay Team
Oct 2, 11:41 AEST
Oct 8, 2025
Scheduled Maintenance – Westpac Bank Planned Outage for WPACAU3SXXX BIC range - 7 October 2025
Completed - The scheduled maintenance has been completed.
Oct 8, 00:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 21:00 AEDT
Scheduled - Westpac have advised they are implementing changes and have scheduled an NPP outage. The change window details are below.

• Change Start Date and Time: Tuesday 7 October 2025 @ 9:00pm AEDT
• Change End Date and Time: Tuesday 7 October 2025 @ 11:00pm AEDT

As part of these changes, a full BIC outage to for the BIC WPACAU3SXXX is required for 1 hour and 30 minutes.

Please note the Westpac BICs WPACAU2SXXX and WPACAU2SSTG are unaffected by this change (BSB accounts in the 2XX XXX range)

Westpac accounts under the WPACAU3SXXX BIC range will be self suspending from the NPP network during this period, and accounts starting with BSB 3XX XXX will be unavailable to make or recieve real time payments.

Please note the above times may change if these planned activities are completed sooner or later than expected.

Payments attempted during this period should return a PA04 error and should be re-attempted after the maintenance window.
Oct 1, 19:56 AEST
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