All Systems Operational

About This Site

StatusPage updates keep you informed about important developments related to our services due to planned or unplanned events. We let you know if there's any known issue, what's causing it, and when we expect things to return to normal or when scheduled bank outages are planned for maintenance, we inform you in advance.

If you are encountering issues not documented here, please raise a service desk request by following this link: https://azupay.atlassian.net/servicedesk/customer/portal/3

Uptime over the past 90 days. View historical uptime.
api ? Operational
90 days ago
100.0 % uptime
Today
dashboard ? Operational
90 days ago
100.0 % uptime
Today
Inbound to azupay payment processing ? Operational
90 days ago
100.0 % uptime
Today
Outbound from azupay payment processing ? Operational
90 days ago
100.0 % uptime
Today
External NPP Network ? Operational
90 days ago
99.98 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Maintenance of our NPP banking Partner Thursday (04 September 2025, 2:00 am – 6:00 am AEST) Sep 4, 2025 02:00-06:00 AEST

Period of Maintenance:
Our NPP banking partner will be conducting scheduled maintenance on Thursday, 19 June 2025 from 2:00 am to 6:00 am (Sydney Time).

Impact:
Connection to External NPP Network
During this maintenance window, under 60 secs intermittent disruptions are expected to NPP payment processing.

Azupay will gracefully queue and re-attempt affected transactions on behalf of clients during this period , which could result in a slight delay of a few minutes for affected transactions and a delay on web-hook confirmations of transactions.

No action is required.

If you have any questions, please reach our via our service desk at Service Desk or help@azupay.com.au

Regards, the Azupay team
Posted on Aug 27, 2025 - 17:02 AEST
Aug 31, 2025

No incidents reported today.

Aug 30, 2025

No incidents reported.

Aug 29, 2025

No incidents reported.

Aug 28, 2025

No incidents reported.

Aug 27, 2025

No incidents reported.

Aug 26, 2025

No incidents reported.

Aug 25, 2025

No incidents reported.

Aug 24, 2025

No incidents reported.

Aug 23, 2025
Outbound payment processing L001 Reject codes being encountered for small volume of transactions [23 August/11:20PM in AEST/AEDT timezone]
Resolved - Summary of Issue
Our Banking Partner experienced an issue on on Saturday evening during routine maintenance of their systems that resulted in a rejection of 780 of transactions with an error code of L001.

Azupay review indicates this affected outbound payments resolved between Saturday 11:20 PM and Saturday 11:35 PM, with the majority of affected transactions being affected between 23:30 to 23:31.

The systems under maintenance with our Banking Partner are not associated with products and services Azupay, and were not included in our maintenance bulletin schedule. We are awaiting a post incident review to determine the root cause.

Potential Action Required
Azupay will contact affected clients with affected transaction Ids to assist with review and any client action required.

Rejected transactions will need to be reprocessed for affected transactions.

If your system implements recommended resiliency patterns to retry failed transactions, confirm that retry attempts were successful, otherwise resubmission may be required.

Azupay provides guidance on handling error codes at Payment Error Codes

Current guidance for L001 errors: Cuscal account error. Cuscal is unable to debit funds to make the payment. Client should retry for up to 8 hours before failing the payment and crediting the customers account.

Further Support
If you have any questions or require further support for this issue, please raise a request via our service desk at Service Desk
Aug 23, 23:15 AEST
Aug 22, 2025
Payment processing issues [incident first identified 22 August/4:41PM in AEST/AEDT timezone]
Resolved - All system are now operating normally and all pending outbound payments have been resolved.

We'll continue to monitor throughout the evening.

We apologise for any inconvenience caused.
Aug 22, 18:34 AEST
Monitoring - Service has been restored for all impacted processes. There are a number of outbound payments pending settlement that we are working with our banking provider to resolve.

We'll continue to closely monitor the situation into this evening.

We apologise for the inconvenience caused.
Aug 22, 18:01 AEST
Update - Inbound payments are now processing normally as are PayID registrations.

Some outbound payments sent between 16.45 and 17.25 have been rejected and will need to be resubmitted.

A number of payments remain in a PENDING state which will cause a delay in settlement.

Our banking partner is still investigating the issue.
Aug 22, 17:42 AEST
Investigating - We are aware of issues in delayed processing of outbound payments, inbound payments and payment request PayID registrations and de registrations.

The issue has been confirmed by our Banking Partner who is investigating it.

We are currently investigating the impact and will provide a detailed update as soon as one becomes available.

Please subscribe to our status page for the latest and most accurate information.

We apologise for the inconvenience caused.
Aug 22, 17:20 AEST
Aug 21, 2025
Scheduled Maintenance – NPP Banking Partner | Thursday, 21 August 2025 | 2:00 am – 6:00 am AEST
Completed - The scheduled maintenance has been completed.
Aug 21, 06:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 02:00 AEST
Scheduled - Our NPP banking partner will be performing scheduled maintenance on Thursday, 21 August 2025 from 2:00 am to 6:00 am (Sydney Time).

Impact:
• Brief, intermittent disruptions (under 60 seconds) may occur in NPP payment processing.
• Azupay will queue and automatically reattempt affected transactions.
• This may cause a short delay (a few minutes) in transaction processing and webhook confirmations.
• No action is required from clients.

For any questions, please contact our service desk:

Portal: Azupay Service Desk

Email: support@azupay.atlassian.net

Regards,
The Azupay Team
Aug 13, 11:30 AEST
Aug 20, 2025

No incidents reported.

Aug 19, 2025

No incidents reported.

Aug 18, 2025

No incidents reported.

Aug 17, 2025

No incidents reported.

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