Scheduled Maintenance – Westpac Bank Planned Outage for WPACAU3SXXX BIC range - 7 October 2025
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 07, 2025 - 21:00 AEDT
Scheduled - Westpac have advised they are implementing changes and have scheduled an NPP outage. The change window details are below.

• Change Start Date and Time: Tuesday 7 October 2025 @ 9:00pm AEDT
• Change End Date and Time: Tuesday 7 October 2025 @ 11:00pm AEDT

As part of these changes, a full BIC outage to for the BIC WPACAU3SXXX is required for 1 hour and 30 minutes.

Please note the Westpac BICs WPACAU2SXXX and WPACAU2SSTG are unaffected by this change (BSB accounts in the 2XX XXX range)

Westpac accounts under the WPACAU3SXXX BIC range will be self suspending from the NPP network during this period, and accounts starting with BSB 3XX XXX will be unavailable to make or recieve real time payments.

Please note the above times may change if these planned activities are completed sooner or later than expected.

Payments attempted during this period should return a PA04 error and should be re-attempted after the maintenance window.
Oct 7, 2025 21:00 - Oct 8, 2025 00:00 AEDT

About This Site

StatusPage updates keep you informed about important developments related to our services due to planned or unplanned events. We let you know if there's any known issue, what's causing it, and when we expect things to return to normal or when scheduled bank outages are planned for maintenance, we inform you in advance.

If you are encountering issues not documented here, please raise a service desk request by following this link: https://azupay.atlassian.net/servicedesk/customer/portal/3

Uptime over the past 90 days. View historical uptime.
api ? Operational
90 days ago
100.0 % uptime
Today
dashboard ? Operational
90 days ago
100.0 % uptime
Today
Inbound to azupay payment processing ? Operational
90 days ago
100.0 % uptime
Today
Outbound from azupay payment processing ? Operational
90 days ago
100.0 % uptime
Today
External NPP Network ? Under Maintenance
90 days ago
99.98 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Maintenance – NPP Banking Partner | Thursday, 09 October 2025, | 2:00 am – 6:00 am AEST Oct 9, 2025 02:00-06:00 AEDT

Our NPP banking partner will be performing scheduled maintenance on Thursday, 09 October 2025 from 2:00 am to 6:00 am (Sydney Time).

Impact:
• Brief, intermittent disruptions (under 60 seconds) may occur in NPP payment processing.
• Azupay will queue and automatically reattempt affected transactions.
• This may cause a short delay (a few minutes) in transaction processing and webhook confirmations.
• No action is required from clients.

For any questions, please contact our service desk:

Portal: Azupay Service Desk

Email: support@azupay.atlassian.net

Regards,
The Azupay Team
Posted on Oct 02, 2025 - 11:41 AEST
Oct 7, 2025

Unresolved incident: Scheduled Maintenance – Westpac Bank Planned Outage for WPACAU3SXXX BIC range - 7 October 2025.

Oct 6, 2025

No incidents reported.

Oct 5, 2025

No incidents reported.

Oct 4, 2025

No incidents reported.

Oct 3, 2025

No incidents reported.

Oct 2, 2025
Upstream incident impacting CBA NPP transactions
Resolved - This incident is resolved.
Oct 2, 21:25 AEST
Monitoring - Commonwealth Bank of Australia (CTBAAUSNXXX) have resolved the issue that has been affecting Inbound and Outbound NPP Payments. Commonwealth Bank of Australia have advised that they have now issued an admi.016 (PA01) to reinstate their NPP services.

Incident Start Date/time: 02 Oct 2025 @ 11:12 AEST
Incident End Date/time: 02 Oct 2025 @ 12:32 AEST
Self-suspension Start Date/Time: 02 Oct 2025 @ 12:15 AEST
Self-suspension End Date/Time: 02 Oct 2025 @ 12:30 AEST
Oct 2, 13:33 AEST
Identified - Commonwealth Bank of Australia (CTBAAUSNXXX) have advised the issue affecting Inbound and Outbound NPP Payments remains on going.

Commonwealth Bank of Australia have advised they will now self-suspend from the NPP by way of admi.016 (PA04).

Azupay recommends reprocessing affected transactions once the incident is confirmed as resolved.

Incident Start Date/time: 02 Oct 2025 @ 11:12 AEST
Self-suspension Start Date/Time: 02 Oct 2025 @ 12:15 AEST


A further update will be provided when more information is available.
Oct 2, 12:41 AEST
Investigating - Commonwealth Bank of Australia (CTBAAUSNXXX) is currently experiencing an incident impacting Inbound and Outbound NPP Payments.

Incident Start Date/time: 02 Oct 2025 @ 11:12 AEST
Incident End Date/time: TBD
A further update will be provided when more information is available.
Oct 2, 12:28 AEST
Oct 1, 2025

No incidents reported.

Sep 30, 2025

No incidents reported.

Sep 29, 2025

No incidents reported.

Sep 28, 2025
Scheduled Maintenance – Commonwealth Bank
Completed - The scheduled maintenance has been completed.
Sep 28, 09:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 23:30 AEST
Scheduled - Commonwealth Bank (CBA) will be undergoing scheduled maintenance on Saturday 27/09/2025 from 11:30pm to Sunday 9:30am (Sydney Time).

Impact:
• All outbound payments and PayTo initiations to CBA will be rejected with a PA04 error.
• CBA internet and mobile banking will be unavailable for their customers so no payments to PayIDs will be possible during that time.
• PayTo payment agreements be rejected with a PA04 error.

For any questions, please contact our service desk:

Portal: Azupay Service Desk

Email: support@azupay.atlassian.net

Regards,
The Azupay Team
Sep 26, 15:23 AEST
Scheduled Maintenance – NPP Banking Partner | Sunday, 28 September 2025, 12:00 am – 6:00 am
Completed - The scheduled maintenance has been completed.
Sep 28, 06:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 00:00 AEST
Scheduled - Our NPP banking partner will be performing scheduled maintenance on their NPP (SWIFT infrastructure) on Sunday, 28 September 2025, 12:00 am – 6:00 am (Sydney Time).

Impact:
• We do not anticipate any impacts or interruptions as all NPP payment processing will be diverted to the partner's alternate site during the scheduled maintenance.
• No action is required from clients.

For any questions, please contact our service desk:

Portal: Azupay Service Desk

Email: support@azupay.atlassian.net

Regards,
The Azupay Team
Sep 24, 11:03 AEST
Sep 27, 2025
Sep 26, 2025

No incidents reported.

Sep 25, 2025

No incidents reported.

Sep 24, 2025

No incidents reported.

Sep 23, 2025
Upstream issue impacting NAB NPP Processing
Resolved - NAB have resolved the issue that has been affecting Inbound and Outbound NPP payments.

NAB have advised that they have now issued an admi.016 (PA01) to reinstate their NPP services.

Incident Start Date/time: 23 Sept 2025 @ 11:00 AEST
Incident End Date/time: 23 Sept 2025 @ 15:02 AEST
Self-suspension Start Date/Time: 23 Sept 2025 @ 11:45 AEST
Self-suspension End Date/Time: 23 Sept 2025 @ 15:02 AEST

We recommend reviewing impacted transactions and reprocessing as appropriate.

Regards, the Azupay Team
Sep 23, 15:42 AEST
Identified - Notifying participant: NPPA
Institution experiencing difficulty: NAB

NAB is experiencing issues affecting Inbound and Outbound NPP Payments, and have self suspended from the NPP while they investigate the issue.

The issue is currently affecting approximately 100% of Inbound and Outbound NPP Payments to and from NAB banking customers.

NAB is currently working through resolution of the issue.

Incident Start Date/time: 23 Sept 2025 @ 11:00 AEST
Self-suspension Start Date/Time: 23 Sept 2025 @ 11:45 AEST

Impact
- End customers attempting to pay via NAB banking apps will be unable to make payments to PayIDs.
- Payments from your Azupay account to NAB PayIDs will fail and return a PA04 Error.
Sep 23, 14:55 AEST
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