NEW: Payment registration, payTo payment initiation and account inquiries issues - [incident first identified 21 November /1:25PM in AEST/AEDT timezone])
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Monitoring - Monitoring indicates our NPP banking partner services have recovered. We are actively monitoring for any further issues.
Queued Payment Requests are being re-processed, and affected services should now be available for use.
Please raise any ongoing issues encountered via our service desk at https://azupay.atlassian.net/servicedesk/customer/portal/3
We apologise for any inconvenience caused during this outage.
Nov 21, 2024 - 14:45 AEDT
Queued Payment Requests are being re-processed, and affected services should now be available for use.
Please raise any ongoing issues encountered via our service desk at https://azupay.atlassian.net/servicedesk/customer/portal/3
We apologise for any inconvenience caused during this outage.
Nov 21, 2024 - 14:45 AEDT
Identified - Our NPP banking partner has identified all affected services for this Incident and have confirmed clients will experience processing issues with the following:
• PayID Resolution
• Account Resolution
• PayID Enquiry
• Register PayID
• Update PayID Name
• Update PayID Status
As Azupay registers PayIDs asynchronously for payment requests, for in flight payment requests raised after the incident begun at 1:25 AEST customers using our payment request app may see a payID checkout but will be unable to process these payment requests with their bank, as the PayIDs will not yet be registered on the NPP network.
These requests are being queued by our system and will be registered once our NPP banking partner recovers relevant services.
Payment Requests raised prior to the incident should operate as expected and should be able to receive payments.
Our NPP banking partner believe they have identified the root cause and are in the process of deploying a break fix. We are seeing recovery of services occurring via relevant monitoring. We will provide updates as services recover and these in flight payment requests are successfully registered.
Nov 21, 2024 - 14:19 AEDT
• PayID Resolution
• Account Resolution
• PayID Enquiry
• Register PayID
• Update PayID Name
• Update PayID Status
As Azupay registers PayIDs asynchronously for payment requests, for in flight payment requests raised after the incident begun at 1:25 AEST customers using our payment request app may see a payID checkout but will be unable to process these payment requests with their bank, as the PayIDs will not yet be registered on the NPP network.
These requests are being queued by our system and will be registered once our NPP banking partner recovers relevant services.
Payment Requests raised prior to the incident should operate as expected and should be able to receive payments.
Our NPP banking partner believe they have identified the root cause and are in the process of deploying a break fix. We are seeing recovery of services occurring via relevant monitoring. We will provide updates as services recover and these in flight payment requests are successfully registered.
Nov 21, 2024 - 14:19 AEDT
Update - We are continuing to investigate this issue.
Nov 21, 2024 - 13:33 AEDT
Nov 21, 2024 - 13:33 AEDT
Investigating - We are aware of issues in processing payID registrations, account inquiries and payTo payment initiations. We are currently investigating the impact and will provide a detailed update as soon as one becomes available. This is an upstream issue with our banking partner and we are working with their team for a resolution as soon as possible.
Payment Requests and Payments are not believed to currently be affected.
Please do subscribe to our status page for the latest and most accurate information.
We apologise for the inconvenience caused.
Nov 21, 2024 - 13:32 AEDT
Payment Requests and Payments are not believed to currently be affected.
Please do subscribe to our status page for the latest and most accurate information.
We apologise for the inconvenience caused.
Nov 21, 2024 - 13:32 AEDT
About This Site
StatusPage updates keep you informed about important developments related to our services due to planned or unplanned events. We let you know if there's any known issue, what's causing it, and when we expect things to return to normal or when scheduled bank outages are planned for maintenance, we inform you in advance.
If you are encountering issues not documented here, please raise a service desk request by following this link: https://azupay.atlassian.net/servicedesk/customer/portal/3
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Degraded Performance
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Operational
Inbound to azupay payment processing
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Operational
Outbound from azupay payment processing
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Operational
External NPP Network
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Emergency Maintenance for our NPP Banking Partner
Nov 21, 2024 22:00 - Nov 22, 2024 02:00 AEDT
An upstream cloud provider is performing emergency maintenance with our NPP banking partner for a private cloud VPN connection.
During the maintenance, the cloud provider will manage failing over traffic to alternate services. In-flight transactions may be impacted during the failover and failback of services. Our system will gracefully re-attempt failed transactions during this period.
We will remain on heightened awareness during this activity with our NPP banking partner.
Posted on Nov 21, 2024 - 13:38 AEDT
During the maintenance, the cloud provider will manage failing over traffic to alternate services. In-flight transactions may be impacted during the failover and failback of services. Our system will gracefully re-attempt failed transactions during this period.
We will remain on heightened awareness during this activity with our NPP banking partner.
Posted on Nov 21, 2024 - 13:38 AEDT