All Systems Operational

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StatusPage updates keep you informed about important developments related to our services due to planned or unplanned events. We let you know if there's any known issue, what's causing it, and when we expect things to return to normal or when scheduled bank outages are planned for maintenance, we inform you in advance.

If you are encountering issues not documented here, please raise a service desk request by following this link: https://azupay.atlassian.net/servicedesk/customer/portal/3

Uptime over the past 90 days. View historical uptime.
api ? Operational
90 days ago
100.0 % uptime
Today
dashboard ? Operational
90 days ago
100.0 % uptime
Today
Inbound to azupay payment processing ? Operational
90 days ago
100.0 % uptime
Today
Outbound from azupay payment processing ? Operational
90 days ago
100.0 % uptime
Today
External NPP Network ? Operational
90 days ago
99.98 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Maintenance – NPP Banking Partner | Thursday, 18 September 2025 | 2:00 am – 6:00 am AEST Sep 18, 2025 02:00-06:00 AEST

Our NPP banking partner will be performing scheduled maintenance on 18 September 2025 from 2:00 am to 6:00 am (Sydney Time).

Impact:
• Brief, intermittent disruptions (under 60 seconds) may occur in NPP payment processing.
• Azupay will queue and automatically reattempt affected transactions.
• This may cause a short delay (a few minutes) in transaction processing and webhook confirmations.
• No action is required from clients.

For any questions, please contact our service desk:

Portal: Azupay Service Desk

Email: support@azupay.atlassian.net

Regards,
The Azupay Team
Posted on Sep 10, 2025 - 14:21 AEST

Scheduled Maintenance – NPP Banking Partner | Sunday, 21 September 2025| 12:00 am – 6:00 am AEST Sep 21, 2025 00:00-06:00 AEST

Our NPP banking partner will be performing scheduled maintenance on Sunday, 21 September 2025 from 12:00 am to 6:00 am (Sydney Time) of NPP SWIFT Infrastructure.

Impact:
• No impact or interruptions are anticipated, and all NPP payment processing will be diverted to a secondary site during the scheduled maintenance. Our banking partner will remain on heightened awareness to ensure a proactive response should any issues arise from these planned activities. 
• No action is required from clients.

For any questions, please contact our service desk:

Portal: Azupay Service Desk

Email: support@azupay.atlassian.net

Regards,
The Azupay Team
Posted on Sep 16, 2025 - 20:39 AEST
Sep 17, 2025
Failed outbound payments impacting payments to CBA customers
Resolved - We have been monitoring the issue and have not observed any additional instances of failed transactions due to this issue since 11:50AM. We will be marking this issue as resolved and continue to monitor services.

A review indicates that the issue primarily impacted outbound payments to end customers via our Payments API, with a small amount of payment initiations (PayTo payment requests) also impacted.

We are awaiting a root cause analysis from our upstream NPP partners, however initial investigation indicates that the the issue is an external issue that has impacted banks across the NPP network and was not isolated to Azupay.

Azupay has confirmed that transactions affected by this issue has impacted the following four banks between the following times.

- CBA: 9:29 am to 10:42 am
- NAB: 9:30 am to 10:31 am
- Macquarie Bank: 10:23 am to 11:50 am
- Bank of Melbourne: 9:30 am to 10:11 am

Azupay will reach out to impacted clients to provide additional information as required.

Regards, the Azupay Team.
Sep 17, 14:04 AEST
Update - We have not observed any further issues with CBA or NAB outbound transactions (Payments to clients) since 10:41AM AEST. A small number of transactions to Macquarie Bank are still being impacted as of 11:35AM AEST.

We will continue to monitor the issue.

If you have any questions or require support, please contact our service desk at https://azupay.atlassian.net/servicedesk/customer/portal/3

Regards, the Azupay team.
Sep 17, 11:47 AEST
Monitoring - We are monitoring an improvement in impacted banks as at 10.41 AM AEST.

Impacted banks include:
- CBA (82% of affected transactions)
- NAB (12% of affected transactions)
- several other banks have had a small number of transactions impacted.

We are conducting an impact analysis of affected transactions and clients.

A root cause has not yet been identified.

We will provide updates as they are available.
Sep 17, 10:58 AEST
Investigating - We have identified that Payments to Commonwealth Bank (CBA) are currently failing across several clients. We are investigating the issue to confirm if this is affecting other banks and escalating via appropriate channels to confirm the cause and resolve.

We will provide updates as additional information becomes available.

Regards, the Azupay Team.
Sep 17, 10:29 AEST
Sep 16, 2025

No incidents reported.

Sep 15, 2025

No incidents reported.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025

No incidents reported.

Sep 10, 2025

No incidents reported.

Sep 9, 2025

No incidents reported.

Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

Sep 4, 2025
Scheduled Maintenance of our NPP banking Partner Thursday (04 September 2025, 2:00 am – 6:00 am AEST)
Completed - The scheduled maintenance has been completed.
Sep 4, 06:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 02:00 AEST
Scheduled - Period of Maintenance:
Our NPP banking partner will be conducting scheduled maintenance on Thursday, 04 September 2025 from 2:00 am to 6:00 am (Sydney Time).

Impact:
Connection to External NPP Network
During this maintenance window, under 60 secs intermittent disruptions are expected to NPP payment processing.

Azupay will gracefully queue and re-attempt affected transactions on behalf of clients during this period , which could result in a slight delay of a few minutes for affected transactions and a delay on web-hook confirmations of transactions.

No action is required.

If you have any questions, please reach our via our service desk at Service Desk or help@azupay.com.au

Regards, the Azupay team
Aug 27, 17:02 AEST
Sep 3, 2025

No incidents reported.

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