All Systems Operational

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StatusPage updates keep you informed about important developments related to our services due to planned or unplanned events. We let you know if there's any known issue, what's causing it, and when we expect things to return to normal or when scheduled bank outages are planned for maintenance, we inform you in advance.

If you are encountering issues not documented here, please raise a service desk request by following this link: https://azupay.atlassian.net/servicedesk/customer/portal/3

Uptime over the past 90 days. View historical uptime.
api ? Operational
90 days ago
100.0 % uptime
Today
dashboard ? Operational
90 days ago
100.0 % uptime
Today
Inbound to azupay payment processing ? Operational
90 days ago
100.0 % uptime
Today
Outbound from azupay payment processing ? Operational
90 days ago
100.0 % uptime
Today
External NPP Network ? Operational
90 days ago
99.98 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Maintenance – NPP Banking Partner | Thursday, 13 November 2025 | 2:00 am – 6:00 am AEST Nov 13, 2025 02:00-06:00 AEDT

Our NPP banking partner will be performing scheduled maintenance on Thursday, 13 November 2025 from 2:00 am to 6:00 am (Sydney Time).

Impact:
• Brief, intermittent disruptions (under 60 seconds) may occur in NPP payment processing.
• Azupay will queue and automatically reattempt affected transactions.
• This may cause a short delay (a few minutes) in transaction processing and webhook confirmations.
• No action is required from clients.

For any questions, please contact our service desk:

Portal: Azupay Service Desk

Email: support@azupay.atlassian.net

Regards,
The Azupay Team
Posted on Nov 07, 2025 - 09:36 AEDT
Nov 10, 2025

No incidents reported today.

Nov 9, 2025
Scheduled Maintenance – Westpac Bank (WPACAU3SXXX) Planned Maintenace Affecting Confirmation of Payee and PayTo services - 9 November 2025 (12AM to 8am)
Completed - The scheduled maintenance has been completed.
Nov 9, 08:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 00:00 AEDT
Scheduled - Westpac have advised they are implementing changes. The change window details are below.

• Change Start Date and Time: Friday 7 November 2025 @ 2:00pm AEDT (noting Westpac's self suspension does not start until Sunday 9 November 2025 @ 12:00am AEDT)
• Change End Date and Time: Sunday 9 November 2025 @ 5:00pm AEDT (noting Westpac expects to be back on line at 8am)

As part of these changes, an outage to the Conformation Of Payee (CoP) and PayTo Services are required for 8 hours for Westpac clients.

Westpac will issue a self suspension from CoP and PayTo Service during the below times:

Commencement: Sunday 9 November 2025 @ 12:00am AEDT - Westpac will issue a self suspension for the CoP Service and PayTo.

Completion: Sunday 9 November 2025 @ 8:00am AEDT - Westpac will re-instate the CoP Service and PayTo Services.

Impacts:
Confirmation of Payee lookups and PayTo Agreements and initiations for Westpac based end customers will be unavailable during the maintenance window.

Please note the above times may change if these planned activities are completed sooner or later than expected.
Nov 3, 13:13 AEDT
Scheduled Maintenance – ANZ Bank Planned Maintenance (Rescheduled to 23 November 2025 1:00am to 7:00am
Completed - The scheduled maintenance has been completed.
Nov 9, 07:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 01:00 AEDT
Update - Note that ANZ has rescheduled this maintenance to 23 November. It will still be between 1:00am and 7:00am AEST
Nov 5, 13:30 AEDT
Scheduled - ANZ have advised they are implementing changes. The change window details are below.

• Change Start Date and Time: Sunday 9 November 2025 @ 1:00am AEDT
• Change End Date and Time: Sunday 9 November 2025 @ 7:00am AEDT

As a result of ANZ's planned activities, a reduced volume of outbound payments from ANZ will be sent from the BIC ANZBAU3LXXX during the change window. This may result in delayed inbound payments to Azupay Payment Requests from ANZ customers during the window.

All inbound payments sent to the BIC ANZBAU3LXXX during the change window will be processed as normal, however there will be delays in posting inbound payments to ANZ creditor accounts during the change window. This may result in delayed settlements to your client's account from Azupay for ANZ end customers during the window.
Nov 3, 13:20 AEDT
Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025
Unscheduled Maintenance – NPP Banking Partner | Thursday, 06 November 2025 | 2:00 am – 6:00 am AEST
Completed - The scheduled maintenance has been completed.
Nov 6, 06:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 02:00 AEDT
Scheduled - Our NPP banking partner has informed us they will be performing unscheduled maintenance on Thursday, 06 November 2025 | from 2:00 am to 6:00 am (Sydney Time).

Impact:
• Brief, intermittent disruptions (under 60 seconds) may occur in NPP payment processing.
• Azupay will queue and automatically reattempt affected transactions.
• This may cause a short delay (a few minutes) in transaction processing and webhook confirmations.
• No action is required from clients.

For any questions, please contact our service desk:

Portal: Azupay Service Desk

Email: support@azupay.atlassian.net

Regards,
The Azupay Team
Nov 5, 13:20 AEDT
Nov 5, 2025

No incidents reported.

Nov 4, 2025

No incidents reported.

Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025

No incidents reported.

Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

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