All Systems Operational

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StatusPage updates keep you informed about important developments related to our services due to planned or unplanned events. We let you know if there's any known issue, what's causing it, and when we expect things to return to normal or when scheduled bank outages are planned for maintenance, we inform you in advance.

If you are encountering issues not documented here, please raise a service desk request by following this link: https://azupay.atlassian.net/servicedesk/customer/portal/3

Uptime over the past 90 days. View historical uptime.
api Operational
90 days ago
100.0 % uptime
Today
dashboard Operational
90 days ago
100.0 % uptime
Today
Inbound to azupay payment processing Operational
90 days ago
100.0 % uptime
Today
Outbound from azupay payment processing Operational
90 days ago
100.0 % uptime
Today
External NPP Network Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Dec 11, 2025
Scheduled Maintenance – NPP Banking Partner | Thursday, 11 December 2025, 2:00 am – 6:00 am (AEST Time)
Completed - The scheduled maintenance has been completed.
Dec 11, 06:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 02:00 AEDT
Scheduled - Our NPP banking partner will be performing scheduled maintenance on Thursday, 11 December 2025 from 2:00 am to 6:00 am (Sydney Time).

Impact:
• Up to 2 mins intermittent disruptions to NPP payment processing between 2:00 am and 3:00 am.
• Azupay will queue and automatically reattempt affected transactions.
• This may cause a short delay (a few minutes) in transaction processing and webhook confirmations.
• No action is required from clients.

For any questions, please contact our service desk:

Portal: Azupay Service Desk

Email: support@azupay.atlassian.net

Regards,
The Azupay Team
Dec 4, 11:35 AEDT
Dec 10, 2025

No incidents reported.

Dec 9, 2025

No incidents reported.

Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025

No incidents reported.

Dec 4, 2025

No incidents reported.

Dec 3, 2025

No incidents reported.

Dec 2, 2025

No incidents reported.

Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025
Upstream incident impacting CBA NPP transactions
Resolved - Commonwealth Bank of Australia (CTBAAUSNXXX) have resolved the issue that has been affecting payments.

Incident Start Date/time: 29 November 2025 @ 15:05 AEDT
Incident End Date/time: 29 November 2025 @ 17:40 AEDT
Nov 29, 18:19 AEDT
Update - We are continuing to observe AB01 errors in approximately half of outbound payments to CBA clients.
A further update will be provided when more information is available.
Nov 29, 17:16 AEDT
Monitoring - Outbound payment to CBA customer accounts continue have intermittent AB01 errors, however the error rate has significantly decreased.
Inbound transactions from CBA accounts do not appear to be impacted.
We will continue to monitor the issue.
Nov 29, 16:18 AEDT
Investigating - Azupay has identified that Commonwealth Bank of Australia (CTBAAUSNXXX) is currently experiencing an incident impacting Outbound NPP Payments, and are investigating if inbound transactions are also impacted.

Clients making outbound payments that are impacted will have recieved PA04 and AB01 error codes, and the payment will be in a FAILED status. Clients should review if they should re-attempt these transactions.

Incident Start Date/time: 29 Oct 2025 @ 3:05PM AEST
Incident End Date/time: TBD
A further update will be provided when more information is available.
Nov 29, 15:50 AEDT
Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

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